Running A Hotel With Key Components Of A PMS

For hotel managers who want to remain in front of their competitors, it vital to fully accommodate your guests’ needs and expectations throughout their time in your hotel. 

Everything including online search, booking process, reservations, in-room experience, engagement with the hotel personnel and after-stay review on social platforms- all these guest touch-points have an effect on your hotel business. 

Having said that, hoteliers would also have to ensure the seamless functioning of a range of operations and departments of their hotel business.

Most hoteliers are fed-up with issues like double-bookings and tedious paperwork which consume their time and energy. Luckily, they can leverage hospitality software solutions to look after almost all their needs. This is particularly true in terms of hotel property management systems (PMS) which are pivotal for the streamlined performance of several types of hotels.

What is Hotel PMS?

Hotel PMS (property management system) is basically a software solution that offers hotel businesses the power to optimise most of their processes by doing away with tedious, time-intensive and paper-centric processes. With the help of this software you, as a hotelier will have the capacity to perform activities such as room assignment, guest check-in/check-out, billing, room rates management, reservations among other things.

Hotel PMS Must-have Modules

Well-designed hospitality software solutions such as PMS solutions are equipped to handle, at least, the following processes:

Reservation management

Hotel bookings come in from several different areas for instance, airlines, travel websites, travel agents, mobile applications and the hotel’s website as well. Armed with hospitality software solutions your hotel will be able to grow its reach, leveraging the online realm and furthermore be able to easily handle the various channels.

Running the front-desk

The front-desk management module is an important part of a PMS.  It is responsible for handling guest check-in and check-out, automating room allocation, issuing key cards, accommodating room-related requests, handling payments and generating receipts for guests.

Managing the back-office

During hospitality software development, this feature is vital as it has the function of enhancing and streamlining overall visibility and radically optimising back-office and administrative processes of hotels. This component frequently includes areas like reviews management, inventory analysis, human resources management and assets management to name a few.

Managing housekeeping & maintenance

To manage housekeeping tasks, PMS solutions facilitate management of room statuses, allocation for room cleaning and the overall automation of housekeeping and maintenance staff’s tasks. Additionally, this module allows for seamless communication between housekeeping staff and front office personnel.

Revenue management software solutions

By means of a revenue management system, hoteliers get a transparent and secure interface, enabling them to track, manage and evaluate revenue. Hotel managers will be able to immediately verify credit/debit card details, handle online payments and when it comes to non-payment, the system will automatically track and follow up on unsettled balances.

This is why many hotel businesses go in for hospitality software development and get secure systems to handle all their revenue management needs.

Reporting and analytics

Comprehensive and prompt reporting is crucial to the expansion of hotel businesses. Depending on the software your provider builds, your hotel PMS solution will be equipped to produce a range of reports through automation. These will include reports on shift audits, room and tax reports, guest departure/arrival and night audits among others.

By leveraging hospitality software solutions, hotels are able to give guests a noteworthy and personalised experience. This has been served to boost customer loyalty, and result in increased business.