Key Modules Found In The Best Hotel Property Management Systems

As a hotelier, if you want to remain competitive, you need to cater to your guests’ needs and expectations all through their stay. 

From online search, reservations, booking process, on-premises interaction with the hotel staff, in-room experience, and post-stay feedback on social forums, everything has an impact on your hotel business.

At the same time, you’d also need to see to the smooth functioning of multiple departments and operations of your hotel business.

Fortunately, hoteliers can leverage hospitality software solutions to their advantage. Specifically, hotel property management systems (PMS) are vital in a range of aspects for hotels.

Hotel PMS can be defined as software that empowers hotel businesses to streamline a range of operations by substituting time-intensive, tedious paper-heavy processes. Using these solutions you can execute tasks like guest check-in/check-out, reservations, room rates management,  room assignment, billing and so on.

The Modules of Hotel PMS Systems

Sophisticated hospitality software solutions like PMS needs to be able to manage, at a minimum, the following tasks:

Front-desk operations

This feature tracks room allocation, handles guest check-in and check-out, resolves room-related requests, issues key cards, processes payments and issues receipts to guests and more, all on a single, secure platform.

Reservation management

Hotels get bookings from a wide range of sources such as travel agents, travel websites, hotel’s website, mobile applications, airlines and more. Equipped with hotel systems solutions you will be able to expand your reach spanning the entire online space and also be able to seamlessly manage the multiple channels.

Housekeeping & maintenance management

The housekeeping module of a PMS takes into account assignments for room cleaning, management of room statuses and the overall monitoring housekeepers’ tasks. What’s more, this feature facilitates streamlined coordination between front office staff and housekeeping staff.

Back-office management

The main advantage of this feature is that it serves to enhance and streamline visibility and significantly improve administrative and back-office operations in hotels. This module often includes assets management, inventory analysis, reviews management, human resources management and more.

Reporting and analytics

Exhaustive and prompt reporting is indispensable to the growth of your hotel business. Based on the specific software you use, hotel PMS systems have the capacity to create a variety of automated reports: departure/arrival, room and tax reports, shift audit, night audit or any other ongoing reporting.

Revenue management software solutions

The revenue management software of a hotel delivers a secure and clear-cut interface that allows you to monitor, manage, and analyze payments. You will be able to manage online payments, instantaneously verifying credit/debit card information, and in case of non-payment, you will easily be able to monitor and follow up on unsettled charges.